Photo forms are delivered to the school about 2-3 weeks before photo day. Photo forms should go home shortly after we deliver them to the school. If you think your student didn’t come home with one, please check with your student’s teacher or with the main office, there are usually extras.

Either fill out the envelope attached to the form, include payment and return to school no later than picture day or follow the online directions to order online.

Fall photos are generally head and shoulders poses. We capture from the waist up for Fall Photos. Solid colors work well, please make sure shirts are clean and pressed. Avoid bright neon colors, they often reflect their colors into the chin.

Our setup can fit three children in a photo. Any more than that and we recommend making a studio appointment. If you wish to have all children in a photo, you must make arrangements with your children’s teachers to get them to the camera at the same time. We are not responsible for getting your children to the camera, and we can not pull student’s out of class. A separate order form with all of your children’s names is needed.

We are able to work with most glasses to eliminate glare. Some prescriptions are very strong and we do recommend borrowing a pair of frames from your optometrist. Please make sure your child knows if they are suppose to wear their glasses or not, or if it doesn’t matter to you.

This is totally up to you. If you send your child in with a jacket or sweater, make sure your child knows your wishes. We are always asking students if they are suppose to wear their sweaters and often children aren’t sure.

Yes, all you need to do is order retouching and then make a note on your order that you would like the wheelchair taken out. If you do not make a note, then we will only retouch their face.

Yes, do not get hair cuts the day before photo day. If the hair cut comes out bad/or too short, you will not have time to fix it, or grow your hair out.

Each child needs their own envelope. If you write one check, please indicate on the envelope which child or children that the money is for. On the envelope the check is not in, please let us know where to find this check.

If you have 3 or more children in the same school, the first two are full price. The rest are half off for a package of equal or lesser value. At this time, the discount can not be applied online. You would have to use a paper order. Please write ‘1st child, 2nd child, etc... on each envelope.

Depending on your situation you may want to put both orders on the same form. If this is not an option you may send two separate forms in. At the top of the envelope please label them ‘Mom’s Order’/ ‘Dad’s Order’ or other titles. We will keep the orders separate and label them accordingly. You may also order online, we will see that there are separate orders for the same student and package accordingly.

Please call our office to make arrangements for delivery. We can mail photos home, but there is a $5 charge. We will also verify that you do in fact have access to your child’s photo, before we send out your order.

Unfortunately we do not make your school rules. Some schools have dress up days for picture day and some schools do not. We would love to photograph everyone in their clothing choice but we must adhere to your school’s rules. Please check with your school to see what the rules are.

This could be due to a number of reasons. The most common being if one school does class photos and one does not. It could also be due to the different needs of the schools (what they require from us), this factors into determining prices. Some schools request certain prices/packages while others do not. High schools are generally a little more expensive than elementary schools, due to lower buy rates.

You have two options. Place your order online by midnight of photo day or mail your order to us. You must mail it within two days of picture day in order for us to catch it up with the rest of the orders.

Please determine if you were happy with how your child was dressed today. If you are happy and you would like to purchase photos please refer to the above question to place your order. If you are not happy then you can wait until make up day and be photographed again when you are ready. If you aren’t sure, you can wait until photos are sent home. You will receive a proof of the photo and be able to order. However, please be aware - if you choose to wait for the proof, the packages and backgrounds that were originally offered will not be available to you. (this is to make if fair to all the parents that did purchase early)

If you ordered online, your order goes right into our system and you do not need to send in anything. You may want to inform your child’s teacher, so they are aware of an order for you. Some teachers worry about children ordering.

We try to encourage schools to not have classes come to us immediately after one of the above events. Due to complicated school schedules that is not always possible. Please remind your child to be extra careful if their photos are after one of the messy specials. We try to straighten up clothing and hair as much as possible, but we are limited in the amount of touching we can do per child.

Everyone is photographed on a green screen. The background that you ordered is later switched in the computer. Your final prints will have the background that you ordered.

About 3-4 weeks after picture day. They will be delivered to school in most cases. Some schools do request mail to home packages. You will see a shipping charge on your order form if this is the case.

Please wait a day or two before calling our office. Often if one child comes home with their photos and not the other it is because one teacher went to the their mailbox while the other one hasn’t yet.

First check to see if your payment was cashed/processed. If it wasn’t processed there is a good chance we never received your envelope. Please check with your student and see what might of happened to your envelope. If your payment was processed please call our office and we will help you figure out what might have happened.

Yes, please fill out the 2nd Chance form and mail it in or follow the instructions to order online.

The best opportunity to order is on the original day. If you waited to order packages until you received the proof, then yes packages are different. This is for two reasons. The first is to be fair to the parents who did place their order on time. The second is, it is most economical for us to process orders in large batches, if you waited, your order is now a late order and has to be handled separately. Orders placed after the fact are also mailed directly home, so more labor is involved in handling your order, after the fact.

All packages are hand checked before they are delivered to your school. If you feel you are missing photos, please double check your student’s backpack, desk at school, and locker, then call our office.

The first thing to ask is are you happy with the photo of your student? If yes, you can send all the pictures back and get them reprinted with the background that you would like. There is a $10 charge for this. If this was a mistake on our part, you can just send the photos back and we will correct the mistake for you, there is no charge if it was our fault.
If you don’t like the background and you also don’t like the photo of your student, then we will treat it like a retake. You’ll have a retake done and we will make a note to have your new photos printed with the correct background.

The first thing to ask is are you happy with the photo of your student? If yes, you can send all the pictures back and get them reprinted with the adjustments that you would like. We must get the photos back so we can compare the old ones with the new ones. Also make sure you are looking at the photos in a well lit room, often light from a particular room can make the photos look too dark or discolored.
If you also don’t like the photo of your student, then we will treat it like a retake. You’ll have a retake done and we will make a note to try to correct the original problem.

Return all photos. We will retouch them and get them back to you. Please know it is $10 for retouching and $10 for reprinting and mailing them back to you.

Retake days are generally set with the school when photos are sent home. Please keep an eye out for a retake notice and check your school calendar. They are usually within 1-2 weeks of photos arriving home.

You are more than welcome to attend retake day. Please refer to the retake policy in your package. In some cases there is a $5 retake fee. If you are unsure if you need to pay it, please call our office and they can help you. You must return your entire photo package (uncut and undamaged) minus the class photo if there is one. We will not give out new photo packages until the old ones are returned.

Fill out the envelope and send it in. Unfortunately, online ordering is not available for retake days. If you need a flyer there are usually extras in the school office.

If you ordered online and your child was not photographed on the original day, we automatically hold the orders until the retake day. Your order will be applied to the retake photo.

You have two options. The first is to bring your child to another school’s retake day, if there is one in the area. You would be responsible for taking your child out of school and transporting them to the other school. The second and probably more convenient way for you is to make an appointment at our studio for a retake. Original retake fees apply, there is no addition charge.

You have two options. You can make an appointment at our studio, for another retake or you can send the entire package back for a refund (within ten days of receiving the photos, minus the class photo).

You can get the originals back. You will need to return the entire retake package and we will switch them.

With a proof program you do not need to send money before hand. You will get an order form after the photo is taken.

Yes, give us a call and let us know which student it is and we will make two proofs for you. You may also choose to share your child’s password with other relatives and they can order directly online.

Spring photos are generally casual poses. We change the poses every year. It is a good idea to wear a full outfit. Often three quarters of the body is shown. Avoid bright neon colors, they often reflect their colors into the chin. Shoes are not shown.

It really depends on the capability of the child. If it is possible we will try to photograph them as we do everyone else. In some cases we can modify the poses to make it work for their ability. In other cases we may not be able to do as much and will most likely photograph a normal head and shoulders pose. We will definitely do our best and we train our photographers to have lots of patience with special needs. We are also very dependent on their paras to work with us, as they know their students best.

Our setup can fit three children in a photo. Any more than that and we recommend making a studio appointment. If you wish to have all children in a photo, you must make arrangements with your children’s teachers to get them to the camera at the same time. We are not responsible for getting your children to the camera, and we can not pull student’s out of class.

In about 2-3 weeks after photo day. They are delivered to the school.

Unfortunately, we do not come back to the school for retake days for spring programs. You can call our studio and come in for a retake, that is the best way to handle it. There is no charge for Spring Program retakes.

Yes, all you need to do is order retouching and then make a note on your order that you would like the wheelchair taken out. If you do not make a note, then we will only retouch their face.

About 2-3 weeks from the proof due date. They will be delivered to your school in most cases. Some schools request we mail orders home, you will see a shipping charge if this is the case.

You can either mail your order to us, or place your order online. After the due date, we do not make any more pick ups at your school. Please be sure to include the late fee and your return address. Orders that come in late, miss the school delivery and will therefore be mailed straight to your home.

Please give us a call. We will look up your order and see what was on the form. If something was left out, we can easily fix it. If you forgot to order something you can always reorder.

Please call, so we can look up your order. In either case we can change the background. You will need to send the photos back so we can switch them. If it was not a mistake on our part and you just want to switch backgrounds it is $10 (reprint plus shipping fee) and you must return the originals.